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Uncategorised

Free Delivery for purchases over R1,950 (Gauteng only) – Shop now

FAQ

Frequently Asked Questions

Orders

FAQ

Will you have stock of the items that I have ordered?
All efforts are made by suppliers to ensure that stock levels are adequately maintained and quantities on hand are up-to-date, however on occasions certain items may not be readily available due to excess demand or short supply.

In the event of a short supply, notification will be posted on the site and clients are welcome to get in contact with the online store to make suitable arrangements.

How do I know what price I will pay?

All prices reflected on the website are in line with market related pricing structures and as per supplier agreements. Special and promotional prices will be displayed with the relevant products. Purchased items and pricing will be reflected when checking out. Delivery charges will be listed separately subject to delivery location/destinations if applicable.

Can I Order By Phone or Email?
Regrettably not as this is an online store that requires confirmation and order delivery details that will be tracked and managed for service delivery purposes. All orders and deliveries need to be tracked electronically for fulfilment purposes.
Can I order online if I do not live in South Africa?

Yes, providing delivery addresses are within the borders of South Africa. No order will be delivered outside of South Africa due to delivery costs and local tax legislation.

How do I know if my order has been successfully placed or not?

On completion of an order and acceptance to applicable terms and conditions, a confirmation page will be displayed and a confirmation e-mail will be sent to the registered e-mail address.

Fulfilment of the order will be subject to stock availability. Clients are welcome to contact the site via the Contact Us page should there be any queries or concerns.

My order has not arrived when I expected it to, what can I do?

All orders placed via the website will be considered as an offer to purchase the ordered product and will be subjected to the terms and conditions as on the website. A confirmation email will be sent to the clients email address with the details of the products that have been ordered including an order reference number used for tracking purposes. Acceptance and confirmation of delivery will only be completed once the full payment for the ordered product has been confirmed via the payment process as specified.

Please contact us at info@schools247.co.za and it will be investigated. Remember to include your order or reference number.

How do I cancel an order?

Cancellation of an order can only be effected by contacting the customer service center prior to midnight on the day the order was placed. Any orders cancelled after midnight on the day the order was placed will result in the client being charged the delivery service charge. An in-store credit will be passed for the cancelled product.

Please contact us at info@schools247.co.za for assistance. Remember to include your order or reference number.

Can I collect from my local branch instead of having home delivery?

Unfortunatetly not. As an online store our systems have been designed with an automated logistics process as part of the service offering.

What happens if items are missing from the delivery but listed on the invoice?

Missing product information to be noted and signed for on the proof of delivery document and contact to be made via email with details. The missing products will be delivered at no charge to the customer. Should the product not be available, an in-store credit to your account will be passed with immediate effect.

Please contact us at info@schools247.co.za for assistance. Remember to include your order or reference number.

If you have more questions

Delivery

FAQ

How long will it take for my order to be delivered?
Subject to contents of the order and delivery location. Normal delivery will be between 3 and 5 working days.
What areas do you deliver to?

To all areas in Gauteng, but products will be delivered to any address within South Africa subject to delivery charges for the area.

What does delivery cost?

The cost of delivery is determined by the delivery address and the items that have been ordered. In general, delivery fees are approximately R75 door to door within a particular radius in Gauteng. Orders to be delivered outside of Gauteng will be charged based on service provider charges that may vary by region.

From time to time a free delivery service will be offered for customers who spend more than a specified amount on their orders.

Is there a minimum order for delivery?

No. Minimum order quantities or amounts will not be a consideration for the placement of orders.

What happens if there is no-one home when you deliver?

In the event that delivery needs to take place at another date and time, we reserve the right to charge for an additional delivery fee. Alternative delivery options or special delivery instructions can be made at the time of placing the order. Should this not be the case and no arrangement has been made with the online store whereby a second delivery is required then an additional delivery fee will be charged.

An option for collection is available at the time an order is placed, if preferred.

Why do you not deliver to all of South Africa?

Deliveries to any address in South Africa are possible however, this will be subject to delivery fees to the required area.

Do you deliver to other countries outside of South Africa?
No. Deliveries outside of South Africa are subject to export controls and tax legislation for which it has not been considered at this stage.
If you have more questions

Payment

FAQ

Are my Credit Card details safe?

Yes. Besides using industry standard encryption techniques when processing payments, no card details are retained or recorded at the time of card authentication. Furthermore, the services of secure payment gateways are used as an additional form of security.

How can I pay?

Payment can be made in one of three ways, Credit Card, EFT and/or Mobicredit. Regrettably cash or cheques payment on product delivery will not be accepted.

Mobicred is an online credit facility that allows you to shop on schools247.co.za and repay the amount in monthly instalments.

Customers will be required to register at www.mobicred.co.za and will be required to provide documentation for approval of this credit facility.

If registered, the customer will be provided with a username and password to be used during the payment process and will be required to login.

Login will prompt an OTP to be sent to the registered mobile device in order to reserve the funds.

Can I pay in a foreign currency with my credit card?

Yes. The payment processor will accept a non-South African credit card; the equivalent value of the foreign currency will be billed and reflected in your credit card statement.

Can I pay cash or cheques on delivery?

Unfortunately not. Regrettably cash or cheques payment on product delivery will not be accepted. See above “How can I pay?”.

If you have more questions

Returns & Refunds

FAQ

Can I return online purchases?

Yes. Should a client be unhappy with their purchased product(s) for any reason especially for incorrect size, an exchange service is provided. Please be advised that should the error have been made by the online store then the exchange will not incur additional delivery charges. However if the error is due to a incorrect order being placed, then the exchange will attract a collection and delivery charge.  All required arrangements will be made with the online store and not the logistics service provider. 

Like will be replaced for like. Should a variation of the product not be available, an in-store credit to the account will be passed with the purchase price of the product within 14 days of the return. Inspection of the product is required to validate the return.

What is the return policy?

Where a customer has changed their mind and would like a credit for a product, the product must be returned in original packaging with labels, for which a collection charge will be levied – provided the product is not:

  • a special order item with future shipping days of over 7 working days; normal cancellations are not accepted; forced cancellations will incur a 15% restocking charge;
  • all clearance items;
  • all auction items;
  • all second hand items;
  • a product which has been personalised or made to your specifications.

Once the product has been inspected and return validated, an in-store credit will be passed to the account with the purchase price of the product within 14 days of the return.

Important: Delivery agents are not authorised to accept goods for return on delivery without pre-authorisation.

How will I be refunded for items bought online?

Refunds will be provided as an in-store credit for use for any purchases of any products from the online store, subject to conditions as set out in the Returns Policy. 

In-store credits will be valid for a period of 12 months based on value.

If you have more questions

General

FAQ

There are only a limited amount of schools available online. Are there any plans to extend the number of schools beyond the current amounts?

Because this is an Online Uniform Store, the concept is to include schools from wherever possible within Gauteng as well as other major cities in the country. We currently represent more than 40 schools in Gauteng and the list is growing.

Why the need to Register on the site?
As a Virtual store, it is important that the best service is provided for clients by personalizing the experience and ensuring that clients will qualify for any promotional activities, site developments and loyalty/reward based programs that will be implemented. Social responsibility programs will be introduced over time including the provision of benefits for clients and schools as part of the program.
What happens if I lose my Password?
It is recommended that if in a case such as this, the client selects “Forgotten Password” at their earliest convenience in order to make the necessary changes and secure their user access.
Are my personal details secure?
Yes. When asked to share private details, such as personal or payment information, the information is encrypted and protected with the best encryption software in the industry – SSL (Secure Socket Layer). A lock icon at the bottom of your browser will be displayed, confirming that it is an encrypted page.
What is a Cookie, and why are they being used on this website?
A cookie is a small piece of information stored by the browser and the Operating System on your computer. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the website to speed up identification and ordering and delivery processes.
What happens if someone logs on using my details?
It is strongly recommend that personal login details and passwords are kept private to avoid anyone else logging onto the website. An option is available to change passwords in the “Forgotten Password” section of the website. In the event that someone, or there is suspicion that someone is accessing the site with your personal credentials please contact us at your earliest convenience as per the Contact Us details on the site.
Will I receive unsolicited e-mails and marketing information?
No. As part of the data capture process a client will be given the choice whether they would like to be kept informed or contacted in the event of special offers and/or promotions.
How do I change my address, contact details or marketing permissions?
Log on to the website and amend your details via the My Profile option.
If you have more questions
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